*In light of on-going COVID-19 situation, please be advised that there may be an additional delay of 3-5 working days due to circuit breaker measures. We recommend selecting a residential address as your designated address for a successful delivery, as some commercial buildings may be impacted by latest government restrictions.*
We offer free shipping for all orders delivered to a Singapore address.
As soon as your order ships, we will send you an email containing tracking information.
All orders usually ship within 3-7 business days from the day you receive an Order Shipped email.
If your tracking information hasn't appeared within 7 business days, please let us know and we'll look into it for you.
Please note that we are closed for delivery on Saturdays, Sundays and on Singaporean Public Holidays.
I entered the wrong address, can I change it?
If you wish to change your address within 6 hours after your order has been placed, email us at email@example.com with your order number and details, and we will try our best to facilitate the change.
Do note that we do not ship to P.O. Boxes.
My tracking number says delivered, but I can't find my package!
Oh no! You can reach out to our support team at firstname.lastname@example.org, and we will look into it for you.
Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
One of my order items is damaged! What can you do about it?
Oh no! We are so sorry to hear this. Drop us a line at email@example.com with more details, and we'll look into it for you.
One of my order items is missing! What can you do about it?
We are so sorry about this. Sometimes, your order may have been split into two (or more) fulfillments. Please check your email inbox to see if we've sent you additional information about this.
If you've checked your emails and your items are indeed missing, drop us a line at firstname.lastname@example.org, and we'll look into it to ship your order to you ASAP.
I've changed my mind about my order. What is your exchange and refund policy?
We're so sorry you didn't love your new products!
Unfortunately, we do not accept refunds and exchanges on any products.
However, we may be able to cancel your order WITHIN 6 HOURS so that we can start fresh. Please email us as soon as possible with the subject title "Cancellation" and your order number. We'll let you know what we can do.
In the unlikely event that your new products irritate your skin persistently, you may be allergic to one or more ingredients, in which case you should stop using the product.
Reach out to us at email@example.com with more details so that we can see what we can do to help.
Can I edit / cancel my order?
Orders and their contents cannot be edited once they have been placed.
We may be able to cancel your order WITHIN 6 HOURS so that we can start fresh. Please email us as soon as possible with the subject title "Cancellation" and your order number. We'll let you know what we can do.