COMPLIMENTARY SHIPPING ON ORDERS ABOVE $50 | FREE SAMPLES WITH EVERY SKINCARE ORDER

FAQ

Shipping

  • What are your delivery options?

    *In light of on-going COVID-19 situation, please be advised that there may be an additional delay of 3-5 working days due to circuit breaker measures. We recommend selecting a residential address as your designated address for a successful delivery, as some commercial buildings may be impacted by latest government restrictions.*

    A shipping fee of $5 will be applied on all orders under SG$50.

    We offer complimentary shipping for all orders above SG$50 delivered to a Singapore address.

    As soon as your order ships, we will send you an email containing tracking information.

    All orders usually ship within 3-7 business days from the day you receive an Order Shipped email.

    If your tracking information hasn't appeared within 7 business days, please let us know and we'll look into it for you.

    Please note that we are closed for delivery on Saturdays, Sundays and on Singaporean Public Holidays.
  • Do you ship internationally?

    We currently do not ship to international addresses outside of Singapore, but we're working on it and hope to cater to our international friends soon!
  • When will my order ship?

    We usually take about 2-7 business days to prepare your order before shipping it out.

    We process and ship out all orders between Monday through Friday, excluding holidays.

    Once your order has shipped, you will receive a shipping confirmation email with tracking information enclosed.

    Please note that it may take up to 24-48 hours for your tracking information to update.
  • Where will my order ship from?

    All Peau Peau Beauty orders ship out from Singapore.
  • How long will my order take to reach me?

    Orders usually take 3-7 working days from the day they are shipped to arrive at their final destination.

    In the event that one or more of your order items is out of stock, there may be a delay in your order, and we may fulfill your order in separate deliveries. Don't worry, we will definitely reach out to inform you as soon as this happens!
  • I entered the wrong address, can I change it?

    If you wish to change your address within 6 hours after your order has been placed, email us at hello@peaupeaubeauty.com with your order number and details, and we will try our best to facilitate the change.

    Do note that we do not ship to P.O. Boxes.
  • My tracking number says delivered, but I can't find my package!

    Oh no! You can reach out to our support team at hello@peaupeaubeauty.com, and we will look into it for you.

    Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
  • One of my order items is damaged! What can you do about it?

    Oh no! We are so sorry to hear this. Drop us a line at hello@peaupeaubeauty.com with more details, and we'll look into it for you.
  • One of my order items is missing! What can you do about it?

    We are so sorry about this. Sometimes, your order may have been split into two (or more) fulfillments. Please check your email inbox to see if we've sent you additional information about this.

    If you've checked your emails and your items are indeed missing, drop us a line at hello@peaupeaubeauty.com, and we'll look into it to ship your order to you ASAP.
  • I've changed my mind about my order. What is your exchange and refund policy?

    We're so sorry you didn't love your new products!

    Unfortunately, we do not accept refunds and exchanges on any products.

    However, we may be able to cancel your order WITHIN 6 HOURS so that we can start fresh. Please email us as soon as possible with the subject title "Cancellation" and your order number. We'll let you know what we can do.

    In the unlikely event that your new products irritate your skin persistently, you may be allergic to one or more ingredients, in which case you should stop using the product.

    Reach out to us at hello@peaupeaubeauty.com with more details so that we can see what we can do to help.

Ordering, Payments, and Promotions

  • I logged into my account and my order is Unfulfilled, what does this mean?

    So happy to know you're eager for your order! Unfulfilled means your order has yet to ship out. If you want more details about your order, drop us a line at hello@peaupeaubeauty.com.
  • I’ve found something I love but it’s out of stock – help!

    You can place a pre-order for out of stock products, and they should arrive within 3-4 weeks. Drop us an email if you need further assistance!
  • How do I apply my discount code?

    Discount codes can be applied to your order upon checkout.

    Enter your discount code into the field on right side, above your cart total.

    Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment.

    Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.
  • Can I edit / cancel my order?

    Orders and their contents cannot be edited once they have been placed.

    We may be able to cancel your order WITHIN 12 HOURS so that we can start fresh. Please email us as soon as possible with the subject title "Cancellation" and your order number. We'll let you know what we can do.

Skin Care

  • Is my product expired?

    Your satisfaction is important to us, and we will never sell you an expired product.

    Products purchased on Peau Peau will be marked with either an expiry date, or a manufacturing date.

    Products with a manufacturing date are usually safe to use for two to three years from this date.

    Please check each individual product for more details.
  • Are products sold on Peau Peau Beauty authentic?

    Absolutely! All products purchased from Peau Peau Beauty are 100% legitimate, come directly from the relevant brand, and sourced from reliable channels.

    Peau Peau works hard to research, test, and validate every product to ensure their safety and efficacy for you.
  • I think I've had an allergic reaction to one of my products, help!

    We're so sorry to hear that. Everyone’s skin is different, and an effective skin care routine can take some trial and error.

    Try introducing new products into your routine one or two at a time, so that your skin can adjust to these products, and you can gauge your skin’s response.

    In the unlikely event that your new products irritate your skin persistently, you may be allergic to one or more ingredients, in which case you should stop using the product.

    Reach out to us at hello@peaupeaubeauty.com with more details so that we can see what we can do to help.